Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Nevee platform, websites and modules, including Nevee Connect (collectively, the "Service"), provided by Nevee ("Nevee", "we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation ("Customer").

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for your account, your login credentials, and all activity under your account, and must keep credentials secure and notify us of any unauthorised use.

3. The Service

Nevee provides software on a subscription basis. Access to specific modules (e.g., Connect, Campus) depends on what is enabled for the Customer. We may update, add or remove features over time. We aim for high availability but do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement.

4. Customer data and responsibilities

"Customer Data" is all data you or your users submit to or collect through the Service, including leads, contacts, messages, and student or parent information. As between the parties, you own and are responsible for your Customer Data.

You represent and warrant that you have all necessary rights, lawful bases and consents to collect, upload and process Customer Data through the Service, including any data relating to minors, and that your use complies with applicable law (including data-protection and electronic-marketing laws) and with the terms and policies of any connected third-party platforms (including Meta's Facebook, Instagram and WhatsApp policies). You are solely responsible for obtaining recipient consent before sending messages.

5. Acceptable use

We may suspend or limit the Service to investigate suspected violations or to protect the Service, its users, or third parties.

• No unlawful, infringing, deceptive, or harmful use.
• No spam, unsolicited messaging, or violation of platform or telecom rules.
• No uploading of malware, attempting to breach security, or reverse-engineering the Service.
• No use that violates the rights of any person, including privacy and data-protection rights.

6. Third-party services

The Service integrates with third-party platforms and processors (including Meta and payment providers). Your use of those services is subject to their terms, and their availability, policies and data practices are outside our control. We are not responsible for third-party services.

7. Fees, billing and taxes

Paid plans are billed in advance for the subscription period. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and you are responsible for applicable taxes. We may change pricing on renewal with prior notice. Failure to pay may result in suspension or termination. Free trials, if offered, may be modified or withdrawn at any time.

8. Intellectual property

Nevee and its licensors own all rights in the Service, software, and brand. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription for your internal business purposes. You may not copy, resell, or create derivative works from the Service. If you provide feedback, we may use it without restriction or obligation.

9. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service and use it only to perform under these Terms, except where disclosure is required by law.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that messages or leads will always be delivered, as delivery depends on third-party platforms.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEVEE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.

NEVEE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO NEVEE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations do not apply to liability that cannot be excluded by law.

12. Indemnification

You will defend, indemnify and hold harmless Nevee and its officers, employees and agents from and against any third-party claims, damages, losses and costs (including reasonable legal fees) arising from your Customer Data, your use of the Service, your violation of these Terms or applicable law, or your violation of any third-party platform's policies (including failure to obtain required messaging consents).

13. Term, suspension and termination

These Terms apply while you use the Service. Either party may terminate a subscription at the end of the then-current term. We may suspend or terminate access for breach, non-payment, or risk to the Service. On termination, your right to use the Service ends; you may export Customer Data before termination, and we will delete or return it as described in the Privacy Policy.

14. Changes to the Service or Terms

We may modify the Service or these Terms. Material changes to the Terms will be posted with a new "Last updated" date; continued use after changes take effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-laws rules, and the courts located in Pakistan will have exclusive jurisdiction, unless otherwise required by applicable law.

16. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between the parties regarding the Service. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger or sale; you may not assign without our consent. Neither party is liable for delays caused by events beyond its reasonable control. Notices to Nevee may be sent to hello@neveeos.com.

17. Contact

Questions about these Terms: hello@neveeos.com.